Melrose FAQ

Melrose FAQ

See below for answers to frequently asked questions about Melrose.

Shopping

How do I watch Melrose?

Melrose is a mobile app for your phone. You need to install it to access our live shopping streams. Currently, Melrose is available on iOS devices. Download it on the App Store.

When will the Android version be available?

As soon as possible! We're targeting mid 2021. Sign up our mailing list on the bottom of this page, and we'll announce availability as soon as it’s ready.

Why can't I shop stores outside of Los Angeles?

Right now we're focused on our home base of sunny Los Angeles. Before we roll out more regions, we want to ensure a 💯 experience for everyone. New cities are coming later in 2021. If you have a request for a store or region, please contact us and let us know!

How will I receive the products I order?

All orders placed on Melrose will be shipped by the store you purchased from. Each seller has a different process for fulfillment, but we ask sellers to ship within 2-3 business days.

Are returns accepted?

Generally yes, for items that are not special ordered or custom, or otherwise noted as "no returns" in the listing. Melrose is a marketplace, so we pass return requests onto the seller and facilitate the process. Please contact us and we'll help you with return requests. If you have specific questions about a seller's return policy, please ask during a live show.

Who is behind Melrose?

Melrose is part of a startup studio called Bigtop based in Los Angeles. We make awesome live streaming apps. The company is founded by Rick Rey, a veteran new media executive.

Where is Melrose available?

Currently, US only. If you would like to see Melrose in other countries, please contact us and let us know where you want it.

SELLING

Why sell on Melrose?

Melrose is building a community of engaged shoppers who love the experience of in-person shopping, but want the convenience of doing it remotely. Our platform enables sellers to easily broadcast using only their mobile phones, and with no commitments. Live selling has been shown to hugely increase conversion rates, customer retention, and engagement. You can create and foster deeper relationships with your customers that extend beyond any app or platform.

How do I get started?

If you think you or your store would be a good fit for Melrose, even if you're located outside of Los Angeles, please fill out our short sign up form or visit our seller page to learn more about selling on Melrose.

But I'm not a live host

That's okay! We'll help you with the basics. Selling on Melrose is a lot like selling in person to customers, so you already have a lot of those skills! If you absolutely don't want to be on camera, we might be able to help you. Just reach out and tell us your situation.

Are there any content restrictions?

Yes, Melrose is open to viewers aged 13+ so we ask that sellers keep their streams and products appropriate for all ages. Please review our community guidelines for more info.

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